.elementor-19992 .elementor-element.elementor-element-10ba91f{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-19992 .elementor-element.elementor-element-81b7aa3{--display:flex;--min-height:73px;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:0px 0px;--row-gap:0px;--column-gap:0px;border-style:solid;--border-style:solid;border-width:0px 0px 2px 0px;--border-top-width:0px;--border-right-width:0px;--border-bottom-width:2px;--border-left-width:0px;border-color:#1B4332;--border-color:#1B4332;--border-radius:0px 0px 0px 0px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-19992 .elementor-element.elementor-element-8f387cb{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;}.elementor-widget-theme-site-logo .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );}.elementor-19992 .elementor-element.elementor-element-06b0b3d img{border-style:none;}.elementor-19992 .elementor-element.elementor-element-e80e352{--display:flex;--flex-direction:column;--container-widget-width:calc( ( 1 - var( --container-widget-flex-grow ) ) * 100% );--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--justify-content:center;--align-items:flex-end;}.elementor-widget-nav-menu .elementor-nav-menu .elementor-item{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-weight:var( --e-global-typography-primary-font-weight );}.elementor-widget-nav-menu .elementor-nav-menu--main .elementor-item{color:var( --e-global-color-text );fill:var( --e-global-color-text );}.elementor-widget-nav-menu .elementor-nav-menu--main .elementor-item:hover,
					.elementor-widget-nav-menu .elementor-nav-menu--main .elementor-item.elementor-item-active,
					.elementor-widget-nav-menu .elementor-nav-menu--main .elementor-item.highlighted,
					.elementor-widget-nav-menu .elementor-nav-menu--main .elementor-item:focus{color:var( --e-global-color-accent );fill:var( --e-global-color-accent );}.elementor-widget-nav-menu .elementor-nav-menu--main:not(.e--pointer-framed) .elementor-item:before,
					.elementor-widget-nav-menu .elementor-nav-menu--main:not(.e--pointer-framed) .elementor-item:after{background-color:var( --e-global-color-accent );}.elementor-widget-nav-menu .e--pointer-framed .elementor-item:before,
					.elementor-widget-nav-menu .e--pointer-framed .elementor-item:after{border-color:var( --e-global-color-accent );}.elementor-widget-nav-menu{--e-nav-menu-divider-color:var( --e-global-color-text );}.elementor-widget-nav-menu .elementor-nav-menu--dropdown .elementor-item, .elementor-widget-nav-menu .elementor-nav-menu--dropdown  .elementor-sub-item{font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-weight:var( --e-global-typography-accent-font-weight );}.elementor-19992 .elementor-element.elementor-element-88c2915 .elementor-menu-toggle{margin:0 auto;}.elementor-19992 .elementor-element.elementor-element-88c2915 .elementor-nav-menu--main .elementor-item{color:var( --e-global-color-primary );fill:var( --e-global-color-primary );}.elementor-19992 .elementor-element.elementor-element-88c2915 .elementor-nav-menu--main .elementor-item:hover,
					.elementor-19992 .elementor-element.elementor-element-88c2915 .elementor-nav-menu--main .elementor-item.elementor-item-active,
					.elementor-19992 .elementor-element.elementor-element-88c2915 .elementor-nav-menu--main .elementor-item.highlighted,
					.elementor-19992 .elementor-element.elementor-element-88c2915 .elementor-nav-menu--main .elementor-item:focus{color:var( --e-global-color-secondary );fill:var( --e-global-color-secondary );}.elementor-19992 .elementor-element.elementor-element-88c2915 .elementor-nav-menu--main:not(.e--pointer-framed) .elementor-item:before,
					.elementor-19992 .elementor-element.elementor-element-88c2915 .elementor-nav-menu--main:not(.e--pointer-framed) .elementor-item:after{background-color:var( --e-global-color-secondary );}.elementor-19992 .elementor-element.elementor-element-88c2915 .e--pointer-framed .elementor-item:before,
					.elementor-19992 .elementor-element.elementor-element-88c2915 .e--pointer-framed .elementor-item:after{border-color:var( --e-global-color-secondary );}.elementor-19992 .elementor-element.elementor-element-88c2915 .elementor-nav-menu--main .elementor-item.elementor-item-active{color:var( --e-global-color-secondary );}.elementor-19992 .elementor-element.elementor-element-88c2915 .elementor-nav-menu--dropdown a, .elementor-19992 .elementor-element.elementor-element-88c2915 .elementor-menu-toggle{color:var( --e-global-color-primary );fill:var( --e-global-color-primary );}.elementor-19992 .elementor-element.elementor-element-88c2915 .elementor-nav-menu--dropdown .elementor-item, .elementor-19992 .elementor-element.elementor-element-88c2915 .elementor-nav-menu--dropdown  .elementor-sub-item{font-family:"Roboto", Sans-serif;font-size:16px;font-weight:500;}.elementor-19992 .elementor-element.elementor-element-1d7c2aa{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-19992 .elementor-element.elementor-element-37d1128{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}@media(max-width:1024px){.elementor-19992 .elementor-element.elementor-element-10ba91f{--align-items:flex-start;--container-widget-width:calc( ( 1 - var( --container-widget-flex-grow ) ) * 100% );}.elementor-19992 .elementor-element.elementor-element-81b7aa3{--padding-top:0px;--padding-bottom:0px;--padding-left:10px;--padding-right:10px;}.elementor-19992 .elementor-element.elementor-element-88c2915 .elementor-nav-menu--main .elementor-item{padding-left:7px;padding-right:7px;}.elementor-19992 .elementor-element.elementor-element-88c2915{--e-nav-menu-horizontal-menu-item-margin:calc( 0px / 2 );}.elementor-19992 .elementor-element.elementor-element-88c2915 .elementor-nav-menu--main:not(.elementor-nav-menu--layout-horizontal) .elementor-nav-menu > li:not(:last-child){margin-bottom:0px;}}@media(max-width:767px){.elementor-19992 .elementor-element.elementor-element-8f387cb{--width:80%;}.elementor-19992 .elementor-element.elementor-element-e80e352{--width:20%;}}@media(min-width:768px){.elementor-19992 .elementor-element.elementor-element-8f387cb{--width:20%;}.elementor-19992 .elementor-element.elementor-element-e80e352{--width:80%;}}/* Start custom CSS for html, class: .elementor-element-5859d91 */@import url('https://fonts.googleapis.com/css2?family=Cormorant+Garamond:ital,wght@0,400;0,600;0,700;1,400;1,700&family=Outfit:wght@300;400;500;600&display=swap');

/* ── Variables ────────────────────────────────────────────── */
:root {
  --vert:    #1B4332;
  --vert2:   #0D2B1E;
  --orange:  #ef5c1a;
  --orange2: #c94a12;
  --creme:   #FAF7F2;
  --texte:   #1A1A1A;
  --gris:    #6B7280;
  --ligne:   #E5E0D8;
  --blanc:   #FFFFFF;
  --rouge:   #DC2626;
  --rouge-bg: rgba(220, 38, 38, 0.05);
  --rouge-border: rgba(220, 38, 38, 0.2);
}

/* ╔══════════════════════════════════════════════════════════╗
   ║  BANDEAU CONTACTS OFFICIELS (sticky top)                 ║
   ╚══════════════════════════════════════════════════════════╝ */
.bandeau-officiel {
  background: #181818;
  padding: 10px 24px;
  position: sticky;
  top: 0;
  z-index: 100;
  border-bottom: 2px solid var(--orange);
}
.bandeau-officiel__inner {
  max-width: 1140px;
  margin: 0 auto;
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 10px;
}
.bandeau-officiel__label {
  font-size: 10px;
  font-weight: 600;
  letter-spacing: 2px;
  text-transform: uppercase;
  color: var(--orange);
  display: flex;
  align-items: center;
  gap: 7px;
  border-bottom: none;
  flex-shrink: 0;
}
.bandeau-officiel__contacts {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 20px;
}
.bandeau-officiel__contact {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 12px;
  color: rgba(255, 255, 255, 0.95);
  font-weight: 500;
  border-bottom: none;
}
.bandeau-officiel__contact:hover {
  color: var(--blanc);
  border-bottom: none;
}
.bandeau-officiel__contact span {
  font-size: 10px;
  color: rgba(255, 255, 255, 0.6);
  font-weight: 400;
}
.bandeau-officiel__seal {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 11px;
  color: rgba(255, 255, 255, 0.5);
  flex-shrink: 0;
}
.bandeau-officiel__seal strong {
  color: rgba(255, 255, 255, 0.8);
}

/* ── Liens ────────────────────────────────────────────────── */
a {
  color: var(--orange);
  text-decoration: none;
  border-bottom: 1px solid rgba(239, 92, 26, 0.3);
  transition: border-color 0.2s;
}
a:hover { border-color: var(--orange); }/* End custom CSS */
/* Start custom CSS for theme-site-logo, class: .elementor-element-06b0b3d */#bcaee30 a{
    border-bottom:none !important;
}/* End custom CSS */
/* Start custom CSS for nav-menu, class: .elementor-element-88c2915 */#menum a{
    border-bottom:none !important;
}/* End custom CSS */
/* Start custom CSS for container, class: .elementor-element-81b7aa3 */#heada a{
    border-bottom:none !important;
}/* End custom CSS */
/* Start custom CSS for html, class: .elementor-element-40fb5fa */@import url('https://fonts.googleapis.com/css2?family=Cormorant+Garamond:ital,wght@0,400;0,600;0,700;1,400;1,700&family=Outfit:wght@300;400;500;600&display=swap');

/* ── Variables ────────────────────────────────────────────── */
:root {
  --vert:    #1B4332;
  --vert2:   #0D2B1E;
  --orange:  #ef5c1a;
  --orange2: #c94a12;
  --creme:   #FAF7F2;
  --texte:   #1A1A1A;
  --gris:    #6B7280;
  --ligne:   #E5E0D8;
  --blanc:   #FFFFFF;
  --rouge:   #DC2626;
  --rouge-bg: rgba(220, 38, 38, 0.05);
  --rouge-border: rgba(220, 38, 38, 0.18);
  --bleu:    #2563EB;
  --bleu-bg: rgba(37, 99, 235, 0.05);
}

/* ── Reset ────────────────────────────────────────────────── */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
html { scroll-behavior: smooth; }
body {
  background-color: var(--creme);
  color: var(--texte);
  font-family: 'Outfit', sans-serif;
  font-size: 15px;
  line-height: 1.7;
  -webkit-font-smoothing: antialiased;
}

/* ── Liens ────────────────────────────────────────────────── */
a {
  color: var(--orange);
  text-decoration: none;
  border-bottom: 1px solid rgba(239, 92, 26, 0.3);
  transition: border-color 0.2s;
}
a:hover { border-color: var(--orange); }

/* ── Wrapper ──────────────────────────────────────────────── */
.wrapper {
  max-width: 1140px;
  margin: 0 auto;
  padding: 0 24px;
}

/* ── Eyebrow ──────────────────────────────────────────────── */
.eyebrow {
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 3px;
  text-transform: uppercase;
  color: var(--orange);
  font-family: 'Outfit', sans-serif;
  border-bottom: none;
}
.eyebrow::before {
  content: '';
  display: block;
  width: 20px;
  height: 1px;
  background: var(--orange);
  flex-shrink: 0;
}

/* ── Boutons ──────────────────────────────────────────────── */
.btn {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 13px 22px;
  border-radius: 4px;
  font-family: 'Outfit', sans-serif;
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  border: none;
  transition: all 0.2s;
  text-decoration: none;
  border-bottom: none;
  white-space: nowrap;
}
.btn:hover { border-bottom: none; }
.btn-primary { background: var(--orange); color: var(--blanc); }
.btn-primary:hover { background: var(--orange2); color: var(--blanc); }
.btn-ghost {
  background: transparent;
  color: var(--blanc);
  border: 1.5px solid rgba(255, 255, 255, 0.25);
}
.btn-ghost:hover { background: rgba(255, 255, 255, 0.07); color: var(--blanc); }
.btn-outline {
  background: transparent;
  color: var(--orange);
  border: 1.5px solid rgba(239, 92, 26, 0.4);
}
.btn-outline:hover { background: rgba(239, 92, 26, 0.05); }
.btn-vert {
  background: var(--vert);
  color: var(--blanc);
}
.btn-vert:hover { background: var(--vert2); color: var(--blanc); }
.btn-sm {
  padding: 9px 16px;
  font-size: 12px;
}

/* ── Badges ───────────────────────────────────────────────── */
.badge {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 4px 10px;
  border-radius: 20px;
  font-size: 11px;
  font-weight: 600;
  font-family: 'Outfit', sans-serif;
}
.badge-vert {
  background: rgba(27, 67, 50, 0.07);
  color: var(--vert);
  border: 1px solid rgba(27, 67, 50, 0.12);
}
.badge-orange {
  background: rgba(239, 92, 26, 0.08);
  color: var(--orange);
  border: 1px solid rgba(239, 92, 26, 0.15);
}
.badge-rouge {
  background: var(--rouge-bg);
  color: var(--rouge);
  border: 1px solid var(--rouge-border);
}
.badge-bleu {
  background: var(--bleu-bg);
  color: var(--bleu);
  border: 1px solid rgba(37, 99, 235, 0.15);
}
.badge-gris {
  background: rgba(107, 114, 128, 0.08);
  color: var(--gris);
  border: 1px solid rgba(107, 114, 128, 0.15);
}

/* ── Infoboxes ────────────────────────────────────────────── */
.infobox {
  border-radius: 0 6px 6px 0;
  padding: 16px 20px;
}
.infobox p, .infobox ul {
  font-size: 13px;
  color: var(--gris);
  line-height: 1.75;
}
.infobox p strong, .infobox ul strong { color: var(--texte); }
.infobox-vert {
  background: rgba(27, 67, 50, 0.04);
  border-left: 3px solid var(--vert);
}
.infobox-orange {
  background: rgba(239, 92, 26, 0.04);
  border-left: 3px solid var(--orange);
}
.infobox-rouge {
  background: var(--rouge-bg);
  border-left: 3px solid var(--rouge);
}
.infobox-bleu {
  background: var(--bleu-bg);
  border-left: 3px solid var(--bleu);
}

/* ── Animations scroll ────────────────────────────────────── */
.reveal {
  opacity: 0;
  transform: translateY(20px);
  transition: opacity 0.5s ease, transform 0.5s ease;
}
.reveal.visible { opacity: 1; transform: translateY(0); }


/* ╔══════════════════════════════════════════════════════════╗
   ║  HERO                                                    ║
   ╚══════════════════════════════════════════════════════════╝ */
.support-hero {
  position: relative;
  background-color: var(--vert);
  overflow: hidden;
  padding: 88px 24px 72px;
}
.support-hero::before {
  content: '';
  position: absolute;
  inset: 0;
  background-image: radial-gradient(circle at 1px 1px,
    rgba(255,255,255,0.04) 1px, transparent 0);
  background-size: 32px 32px;
  pointer-events: none;
}
.support-hero__inner {
  position: relative;
  max-width: 1140px;
  margin: 0 auto;
  padding: 0 24px;
}
.support-hero .eyebrow { color: var(--orange); margin-bottom: 22px; }
.support-hero .eyebrow::before { background: var(--orange); }

.support-hero__title {
  font-family: 'Cormorant Garamond', serif;
  font-weight: 700;
  font-size: clamp(36px, 4.5vw, 58px);
  color: var(--blanc);
  line-height: 1.1;
  margin-bottom: 20px;
  max-width: 960px;
}
.support-hero__title em { font-style: italic; color: var(--orange); }

.support-hero__subtitle {
  font-size: 15px;
  color: rgba(255,255,255,0.65);
  max-width: 960px;
  line-height: 1.8;
  margin-bottom: 36px;
}

.support-hero__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-bottom: 48px;
}

/* Engagements rapides sous le hero */
.support-hero__engagements {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  padding-top: 32px;
  border-top: 1px solid rgba(255,255,255,0.1);
}
.support-hero__engagement {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 12px;
  font-weight: 500;
  color: rgba(255,255,255,0.65);
  background: rgba(255,255,255,0.06);
  border: 1px solid rgba(255,255,255,0.1);
  padding: 7px 14px;
  border-radius: 20px;
}
.support-hero__engagement strong { color: var(--blanc); }


/* ╔══════════════════════════════════════════════════════════╗
   ║  LAYOUT DEUX COLONNES                                    ║
   ╚══════════════════════════════════════════════════════════╝ */
.page-layout {
  padding: 56px 24px 80px;
}
.page-layout__inner {
  max-width: 1140px;
  margin: 0 auto;
  display: grid;
  grid-template-columns: 220px 1fr;
  gap: 48px;
  align-items: start;
}

/* Sidebar */
.nav-sidebar {
  position: sticky;
  top: 24px;
  background: var(--blanc);
  border: 1.5px solid var(--ligne);
  border-radius: 8px;
  overflow: hidden;
}
.nav-sidebar__header {
  padding: 14px 18px;
  border-bottom: 1px solid var(--ligne);
  background: rgba(27, 67, 50, 0.03);
}
.nav-sidebar__header p {
  font-size: 10px;
  font-weight: 600;
  letter-spacing: 2px;
  text-transform: uppercase;
  color: var(--gris);
}
.nav-sidebar__list { list-style: none; padding: 8px 0; }
.nav-sidebar__item a {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 10px 18px;
  font-size: 12px;
  font-weight: 500;
  color: var(--gris);
  border-bottom: none;
  transition: background 0.2s, color 0.2s;
}
.nav-sidebar__item a:hover,
.nav-sidebar__item a.active {
  background: rgba(239, 92, 26, 0.05);
  color: var(--orange);
}
.nav-sidebar__divider {
  height: 1px;
  background: var(--ligne);
  margin: 6px 0;
}

/* Urgence sidebar */
.nav-sidebar__urgence {
  margin: 8px 10px;
  background: var(--rouge-bg);
  border: 1px solid var(--rouge-border);
  border-radius: 6px;
  padding: 12px 12px;
}
.nav-sidebar__urgence p {
  font-size: 10px;
  font-weight: 600;
  letter-spacing: 1px;
  text-transform: uppercase;
  color: var(--rouge);
  margin-bottom: 8px;
}
.nav-sidebar__urgence a {
  display: block;
  font-size: 12px;
  font-weight: 600;
  color: var(--texte);
  border-bottom: none;
  margin-bottom: 4px;
  transition: color 0.2s;
}
.nav-sidebar__urgence a:hover { color: var(--orange); }
.nav-sidebar__footer {
  padding: 14px 18px;
  border-top: 1px solid var(--ligne);
  background: rgba(239, 92, 26, 0.03);
}
.nav-sidebar__footer p {
  font-size: 10px;
  color: var(--gris);
  line-height: 1.6;
}
.nav-sidebar__footer strong { color: var(--orange); }

/* Contenu principal */
.page-content { min-width: 0; }
.content-section {
  padding-bottom: 64px;
  margin-bottom: 64px;
  border-bottom: 1px solid var(--ligne);
}
.content-section:last-child {
  border-bottom: none;
  padding-bottom: 0;
  margin-bottom: 0;
}
.content-section__eyebrow { margin-bottom: 14px; }
.content-section__title {
  font-family: 'Cormorant Garamond', serif;
  font-weight: 700;
  font-size: clamp(26px, 2.8vw, 38px);
  color: var(--texte);
  line-height: 1.2;
  margin-bottom: 10px;
}
.content-section__title em { font-style: italic; color: var(--orange); }
.content-section__lead {
  font-size: 14px;
  color: var(--gris);
  line-height: 1.8;
  margin-bottom: 32px;
  max-width: 680px;
}
.content-section__lead strong { color: var(--texte); }


/* ╔══════════════════════════════════════════════════════════╗
   ║  SECTION 1 — OUVRIR UN TICKET                           ║
   ╚══════════════════════════════════════════════════════════╝ */

/* Canaux de contact */
.ticket__canaux {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 16px;
  margin-bottom: 32px;
}
.canal-card {
  background: var(--blanc);
  border: 1.5px solid var(--ligne);
  border-radius: 10px;
  padding: 24px 20px;
  text-align: center;
  transition: border-color 0.25s, box-shadow 0.25s, transform 0.25s;
  position: relative;
}
.canal-card:hover {
  border-color: var(--orange);
  box-shadow: 0 8px 28px rgba(239, 92, 26, 0.1);
  transform: translateY(-3px);
}
.canal-card--recommended {
  border-color: var(--orange);
}
.canal-card__ribbon {
  position: absolute;
  top: -1px;
  right: 14px;
  background: var(--orange);
  color: var(--blanc);
  font-size: 9px;
  font-weight: 700;
  letter-spacing: 1.5px;
  text-transform: uppercase;
  padding: 4px 10px;
  border-radius: 0 0 6px 6px;
}
.canal-card__icon {
  font-size: 28px;
  margin-bottom: 12px;
}
.canal-card__label {
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 2px;
  text-transform: uppercase;
  color: var(--gris);
  margin-bottom: 8px;
}
.canal-card__value {
  font-family: 'Cormorant Garamond', serif;
  font-size: 18px;
  font-weight: 700;
  color: var(--texte);
  margin-bottom: 6px;
  line-height: 1.3;
}
.canal-card__delai {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  font-size: 11px;
  font-weight: 600;
  color: var(--vert);
  background: rgba(27, 67, 50, 0.06);
  padding: 3px 10px;
  border-radius: 20px;
  margin-bottom: 16px;
}
.canal-card__note {
  font-size: 11px;
  color: var(--gris);
  line-height: 1.5;
  margin-bottom: 16px;
}
.canal-card .btn {
  width: 100%;
  justify-content: center;
  font-size: 12px;
  padding: 10px 14px;
}

/* Process d'ouverture ticket — étapes */
.ticket__process {
  background: var(--blanc);
  border: 1.5px solid var(--ligne);
  border-radius: 10px;
  overflow: hidden;
  margin-bottom: 24px;
}
.ticket__process__header {
  background: rgba(27, 67, 50, 0.04);
  padding: 16px 24px;
  border-bottom: 1px solid var(--ligne);
  display: flex;
  align-items: center;
  gap: 10px;
}
.ticket__process__header p {
  font-size: 12px;
  font-weight: 700;
  color: var(--texte);
  text-transform: uppercase;
  letter-spacing: 1.5px;
}
.ticket__process__steps {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 0;
}
.ticket__process__step {
  padding: 24px 20px;
  border-right: 1px solid var(--ligne);
  position: relative;
  transition: background 0.2s;
}
.ticket__process__step:last-child { border-right: none; }
.ticket__process__step:hover { background: rgba(239, 92, 26, 0.02); }
.ticket__process__step__num {
  font-family: 'Cormorant Garamond', serif;
  font-size: 40px;
  font-weight: 700;
  color: var(--ligne);
  line-height: 1;
  margin-bottom: 10px;
  transition: color 0.25s;
}
.ticket__process__step:hover .ticket__process__step__num {
  color: rgba(239, 92, 26, 0.2);
}
.ticket__process__step__title {
  font-size: 13px;
  font-weight: 700;
  color: var(--texte);
  margin-bottom: 6px;
  line-height: 1.35;
}
.ticket__process__step__desc {
  font-size: 12px;
  color: var(--gris);
  line-height: 1.6;
}
.ticket__process__arrow {
  position: absolute;
  right: -12px;
  top: 50%;
  transform: translateY(-50%);
  width: 22px;
  height: 22px;
  background: var(--creme);
  border: 1.5px solid var(--ligne);
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 10px;
  z-index: 1;
  color: var(--gris);
}
.ticket__process__step:last-child .ticket__process__arrow { display: none; }


/* ╔══════════════════════════════════════════════════════════╗
   ║  SECTION 2 — PIÈCES REQUISES                            ║
   ╚══════════════════════════════════════════════════════════╝ */
.pieces__intro {
  font-size: 14px;
  color: var(--gris);
  line-height: 1.8;
  margin-bottom: 28px;
}
.pieces__intro strong { color: var(--texte); }

/* Mosaic pièces obligatoires / facultatives */
.pieces__mosaic {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 2px;
  background: var(--ligne);
  border: 1px solid var(--ligne);
  border-radius: 10px;
  overflow: hidden;
  margin-bottom: 24px;
}
.pieces__mosaic-col { background: var(--blanc); }
.pieces__mosaic-col__header {
  padding: 14px 20px;
  border-bottom: 1px solid var(--ligne);
  display: flex;
  align-items: center;
  gap: 8px;
}
.pieces__mosaic-col__header p {
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 2px;
  text-transform: uppercase;
}
.pieces__mosaic-col--required .pieces__mosaic-col__header p { color: var(--vert); }
.pieces__mosaic-col--optional .pieces__mosaic-col__header p { color: var(--gris); }
.pieces__list {
  list-style: none;
  padding: 8px 0;
}
.pieces__list li {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  padding: 12px 20px;
  border-bottom: 1px solid var(--ligne);
  font-size: 13px;
  color: var(--texte);
  line-height: 1.5;
  transition: background 0.15s;
}
.pieces__list li:hover { background: rgba(27, 67, 50, 0.02); }
.pieces__list li:last-child { border-bottom: none; }
.pieces__list__icon { font-size: 14px; flex-shrink: 0; margin-top: 1px; }
.pieces__list__content small {
  display: block;
  font-size: 11px;
  color: var(--gris);
  margin-top: 3px;
  line-height: 1.4;
}

/* Template message */
.pieces__template {
  background: var(--blanc);
  border: 1.5px solid var(--ligne);
  border-radius: 10px;
  overflow: hidden;
  margin-bottom: 24px;
}
.pieces__template__header {
  background: rgba(27, 67, 50, 0.04);
  padding: 14px 20px;
  border-bottom: 1px solid var(--ligne);
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 10px;
}
.pieces__template__header p {
  font-size: 11px;
  font-weight: 700;
  color: var(--texte);
  text-transform: uppercase;
  letter-spacing: 1.5px;
}
.pieces__template__body {
  padding: 20px 24px;
}
.pieces__template__body pre {
  font-family: 'Outfit', monospace;
  font-size: 12px;
  color: var(--texte);
  line-height: 1.8;
  white-space: pre-wrap;
  word-break: break-word;
  background: rgba(27, 67, 50, 0.03);
  border: 1px solid var(--ligne);
  border-radius: 6px;
  padding: 16px 18px;
}
.pieces__template__body pre em {
  font-style: italic;
  color: var(--gris);
}


/* ╔══════════════════════════════════════════════════════════╗
   ║  SECTION 3 — ESCALADE                                   ║
   ╚══════════════════════════════════════════════════════════╝ */
.escalade__flow {
  display: flex;
  flex-direction: column;
  gap: 0;
  margin-bottom: 28px;
  position: relative;
}
.escalade__flow::before {
  content: '';
  position: absolute;
  left: 28px;
  top: 32px;
  bottom: 32px;
  width: 2px;
  background: var(--ligne);
  z-index: 0;
}
.escalade__level {
  position: relative;
  background: var(--blanc);
  border: 1.5px solid var(--ligne);
  border-radius: 10px;
  padding: 24px 24px 24px 76px;
  margin-bottom: 12px;
  transition: border-color 0.25s, box-shadow 0.25s;
}
.escalade__level:last-child { margin-bottom: 0; }
.escalade__level:hover {
  border-color: var(--orange);
  box-shadow: 0 6px 24px rgba(239, 92, 26, 0.08);
}
.escalade__level__badge {
  position: absolute;
  left: 16px;
  top: 24px;
  width: 42px;
  height: 42px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 16px;
  font-weight: 700;
  font-family: 'Cormorant Garamond', serif;
  border: 2px solid;
  background: var(--blanc);
  z-index: 1;
}
.escalade__level--n1 .escalade__level__badge {
  color: var(--vert);
  border-color: var(--vert);
}
.escalade__level--n2 .escalade__level__badge {
  color: var(--orange);
  border-color: var(--orange);
}
.escalade__level--n3 .escalade__level__badge {
  color: var(--rouge);
  border-color: var(--rouge);
}
.escalade__level__header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 10px;
  margin-bottom: 12px;
}
.escalade__level__title {
  font-family: 'Cormorant Garamond', serif;
  font-size: 21px;
  font-weight: 700;
  color: var(--texte);
  line-height: 1.2;
}
.escalade__level__title span {
  display: block;
  font-family: 'Outfit', sans-serif;
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 2px;
  text-transform: uppercase;
  color: var(--gris);
  margin-bottom: 4px;
}
.escalade__level__meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}
.escalade__level__body {
  font-size: 13px;
  color: var(--gris);
  line-height: 1.75;
  margin-bottom: 16px;
}
.escalade__level__body strong { color: var(--texte); }
.escalade__level__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

/* Connecteur entre niveaux */
.escalade__connector {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 8px 0 8px 20px;
  margin-bottom: 12px;
  font-size: 11px;
  font-weight: 600;
  color: var(--gris);
  text-transform: uppercase;
  letter-spacing: 1.5px;
}
.escalade__connector::after {
  content: '';
  flex: 1;
  height: 1px;
  background: var(--ligne);
}

/* Tableau récap délais escalade */
.escalade__table-wrap {
  background: var(--blanc);
  border: 1.5px solid var(--ligne);
  border-radius: 10px;
  overflow: hidden;
}
.escalade__table-wrap__header {
  background: rgba(27, 67, 50, 0.04);
  padding: 14px 20px;
  border-bottom: 1px solid var(--ligne);
}
.escalade__table-wrap__header p {
  font-size: 11px;
  font-weight: 700;
  color: var(--texte);
  text-transform: uppercase;
  letter-spacing: 1.5px;
}
.escalade__table {
  width: 100%;
  border-collapse: collapse;
}
.escalade__table thead tr {
  background: rgba(27, 67, 50, 0.03);
  border-bottom: 1.5px solid var(--ligne);
}
.escalade__table th {
  padding: 11px 18px;
  text-align: left;
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 2px;
  text-transform: uppercase;
  color: var(--gris);
}
.escalade__table td {
  padding: 14px 18px;
  border-bottom: 1px solid var(--ligne);
  font-size: 13px;
  vertical-align: middle;
}
.escalade__table tr:last-child td { border-bottom: none; }
.escalade__table td:first-child { font-weight: 600; color: var(--texte); }
.escalade__table td:nth-child(2) { color: var(--gris); }
.escalade__table td:nth-child(3) { font-weight: 600; color: var(--vert); }
.escalade__table td:last-child { color: var(--gris); font-size: 12px; }


/* ╔══════════════════════════════════════════════════════════╗
   ║  SECTION 4 — DÉLAIS DE TRAITEMENT                       ║
   ╚══════════════════════════════════════════════════════════╝ */
.delais__mosaic {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 2px;
  background: var(--ligne);
  border: 1px solid var(--ligne);
  border-radius: 10px;
  overflow: hidden;
  margin-bottom: 28px;
}
.delais__cell {
  background: var(--blanc);
  padding: 28px 22px;
  transition: background 0.2s;
}
.delais__cell:hover { background: #FFFDF9; }
.delais__cell__num {
  font-family: 'Cormorant Garamond', serif;
  font-size: 52px;
  font-weight: 700;
  color: var(--ligne);
  line-height: 1;
  margin-bottom: 8px;
  transition: color 0.25s;
  letter-spacing: -1px;
}
.delais__cell:hover .delais__cell__num { color: rgba(239, 92, 26, 0.2); }
.delais__cell__unit {
  font-size: 11px;
  font-weight: 600;
  color: var(--orange);
  text-transform: uppercase;
  letter-spacing: 1.5px;
  margin-bottom: 6px;
}
.delais__cell__label {
  font-size: 13px;
  font-weight: 600;
  color: var(--texte);
  margin-bottom: 4px;
  line-height: 1.35;
}
.delais__cell__note {
  font-size: 11px;
  color: var(--gris);
  line-height: 1.5;
}

/* Timeline délais */
.delais__timeline {
  display: flex;
  flex-direction: column;
  gap: 0;
  background: var(--blanc);
  border: 1.5px solid var(--ligne);
  border-radius: 10px;
  overflow: hidden;
  margin-bottom: 24px;
}
.delais__timeline__header {
  background: rgba(27, 67, 50, 0.04);
  padding: 14px 20px;
  border-bottom: 1px solid var(--ligne);
}
.delais__timeline__header p {
  font-size: 11px;
  font-weight: 700;
  color: var(--texte);
  text-transform: uppercase;
  letter-spacing: 1.5px;
}
.delais__row {
  display: grid;
  grid-template-columns: 100px 1fr auto;
  gap: 20px;
  align-items: center;
  padding: 16px 20px;
  border-bottom: 1px solid var(--ligne);
  transition: background 0.15s;
}
.delais__row:hover { background: rgba(239, 92, 26, 0.02); }
.delais__row:last-child { border-bottom: none; }
.delais__row__time {
  font-family: 'Cormorant Garamond', serif;
  font-size: 22px;
  font-weight: 700;
  color: var(--texte);
  line-height: 1.1;
}
.delais__row__time span {
  display: block;
  font-family: 'Outfit', sans-serif;
  font-size: 10px;
  font-weight: 600;
  color: var(--gris);
  text-transform: uppercase;
  letter-spacing: 1px;
}
.delais__row__label {
  font-size: 13px;
  font-weight: 600;
  color: var(--texte);
  margin-bottom: 3px;
}
.delais__row__desc {
  font-size: 12px;
  color: var(--gris);
  line-height: 1.5;
}
.delais__row__status { flex-shrink: 0; }


/* ╔══════════════════════════════════════════════════════════╗
   ║  SECTION 5 — CAS DE RÉCLAMATION                         ║
   ╚══════════════════════════════════════════════════════════╝ */
.cas__grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 16px;
  margin-bottom: 28px;
}
.cas-card {
  background: var(--blanc);
  border: 1.5px solid var(--ligne);
  border-radius: 10px;
  padding: 24px 22px;
  transition: border-color 0.25s, box-shadow 0.25s, transform 0.25s;
}
.cas-card:hover {
  border-color: var(--orange);
  box-shadow: 0 8px 28px rgba(239, 92, 26, 0.1);
  transform: translateY(-2px);
}
.cas-card__badge { margin-bottom: 14px; }
.cas-card__title {
  font-family: 'Cormorant Garamond', serif;
  font-size: 19px;
  font-weight: 700;
  color: var(--texte);
  margin-bottom: 10px;
  line-height: 1.3;
}
.cas-card__body {
  font-size: 13px;
  color: var(--gris);
  line-height: 1.75;
  margin-bottom: 16px;
}
.cas-card__body strong { color: var(--texte); }
.cas-card__resolution {
  font-size: 12px;
  font-weight: 600;
  color: var(--vert);
  display: flex;
  align-items: center;
  gap: 6px;
  padding-top: 14px;
  border-top: 1px solid var(--ligne);
}


/* ╔══════════════════════════════════════════════════════════╗
   ║  SECTION 6 — FAQ                                        ║
   ╚══════════════════════════════════════════════════════════╝ */
.faq__list {
  display: flex;
  flex-direction: column;
  gap: 10px;
  margin-bottom: 28px;
}
.faq__item {
  background: var(--blanc);
  border: 1.5px solid var(--ligne);
  border-radius: 8px;
  overflow: hidden;
  transition: border-color 0.2s;
}
.faq__item:hover { border-color: rgba(239, 92, 26, 0.3); }
.faq__item[open] { border-color: var(--orange); }
.faq__question {
  padding: 16px 20px;
  font-size: 14px;
  font-weight: 600;
  color: var(--texte);
  cursor: pointer;
  list-style: none;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  user-select: none;
  transition: color 0.2s;
}
.faq__question::-webkit-details-marker { display: none; }
.faq__question:hover { color: var(--orange); }
.faq__item[open] .faq__question { color: var(--orange); }
.faq__question::after {
  content: '+';
  font-size: 20px;
  font-weight: 300;
  color: var(--gris);
  flex-shrink: 0;
  transition: transform 0.2s;
}
.faq__item[open] .faq__question::after {
  transform: rotate(45deg);
  color: var(--orange);
}
.faq__answer {
  padding: 0 20px 18px;
  font-size: 13px;
  color: var(--gris);
  line-height: 1.75;
  border-top: 1px solid var(--ligne);
}
.faq__answer p { padding-top: 14px; }
.faq__answer strong { color: var(--texte); }
.faq__answer a { color: var(--orange); }


/* ╔══════════════════════════════════════════════════════════╗
   ║  CTA FINAL                                               ║
   ╚══════════════════════════════════════════════════════════╝ */
.support-cta {
  position: relative;
  background: var(--vert);
  border-radius: 12px;
  overflow: hidden;
  padding: 52px 48px;
  text-align: center;
}
.support-cta::before {
  content: '';
  position: absolute;
  inset: 0;
  background-image: radial-gradient(circle at 1px 1px,
    rgba(255,255,255,0.04) 1px, transparent 0);
  background-size: 28px 28px;
  pointer-events: none;
}
.support-cta__inner { position: relative; }
.support-cta h3 {
  font-family: 'Cormorant Garamond', serif;
  font-size: clamp(24px, 2.8vw, 36px);
  font-weight: 700;
  color: var(--blanc);
  margin-bottom: 14px;
  line-height: 1.3;
}
.support-cta h3 em { font-style: italic; color: var(--orange); }
.support-cta p {
  font-size: 14px;
  color: rgba(255,255,255,0.6);
  max-width: 500px;
  margin: 0 auto 28px;
  line-height: 1.8;
}
.support-cta__actions {
  display: flex;
  justify-content: center;
  flex-wrap: wrap;
  gap: 12px;
  margin-bottom: 20px;
}
.support-cta__note {
  font-size: 11px;
  color: rgba(255,255,255,0.35);
  letter-spacing: 1px;
}


/* ╔══════════════════════════════════════════════════════════╗
   ║  RESPONSIVE                                              ║
   ╚══════════════════════════════════════════════════════════╝ */
@media (max-width: 1024px) {
  .page-layout__inner { grid-template-columns: 200px 1fr; gap: 32px; }
  .ticket__process__steps { grid-template-columns: repeat(2, 1fr); }
  .delais__mosaic { grid-template-columns: repeat(2, 1fr); }
}

@media (max-width: 768px) {
  .page-layout__inner { grid-template-columns: 1fr; }
  .nav-sidebar { position: static; display: none; }
  .ticket__canaux { grid-template-columns: 1fr; }
  .ticket__process__steps { grid-template-columns: 1fr; }
  .pieces__mosaic { grid-template-columns: 1fr; }
  .cas__grid { grid-template-columns: 1fr; }
  .delais__mosaic { grid-template-columns: repeat(2, 1fr); }
  .delais__row { grid-template-columns: 80px 1fr; }
  .delais__row__status { display: none; }
  .escalade__level { padding-left: 64px; }
  .escalade__table th:last-child,
  .escalade__table td:last-child { display: none; }
  .support-hero { padding: 64px 24px 56px; }
  .support-cta { padding: 36px 24px; }
  .support-cta__actions { flex-direction: column; align-items: center; }
}

@media (max-width: 480px) {
  .support-hero__actions { flex-direction: column; }
  .delais__mosaic { grid-template-columns: 1fr 1fr; }
  .escalade__flow::before { display: none; }
  .delais__row { grid-template-columns: 1fr; gap: 6px; }
}/* End custom CSS */
/* Start custom CSS for html, class: .elementor-element-07ea456 */@import url('https://fonts.googleapis.com/css2?family=Cormorant+Garamond:ital,wght@0,400;0,600;0,700;1,400;1,700&family=Outfit:wght@300;400;500;600&display=swap');

/* ── Variables ─────────────────────────────────────────────── */
:root {
  --vert:    #1B4332;
  --vert2:   #0D2B1E;
  --orange:  #ef5c1a;
  --orange2: #c94a12;
  --creme:   #FAF7F2;
  --texte:   #1A1A1A;
  --gris:    #6B7280;
  --ligne:   #E5E0D8;
  --blanc:   #FFFFFF;
  --gold:    #F59E0B;
}

/* ══════════════════════════════════════════════
   SECTIONS
══════════════════════════════════════════════ */
.section {
  padding: 72px 24px;
}
.section--creme  { background: var(--creme); }
.section--blanc  { background: var(--blanc); }
.section--border { border-bottom: 1px solid var(--ligne); }
.section--vert   { background: var(--vert); position: relative; overflow: hidden; }
.section--vert::before {
  content: '';
  position: absolute;
  inset: 0;
  background-image: radial-gradient(circle at 1px 1px, rgba(255,255,255,0.04) 1px, transparent 0);
  background-size: 28px 28px;
  pointer-events: none;
  z-index: 0;
}
.section--vert > .wrapper { position: relative; z-index: 1; }


/* ══════════════════════════════════════════════
   BOUTONS
══════════════════════════════════════════════ */
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 13px 24px;
  border-radius: 4px;
  font-family: 'Outfit', sans-serif;
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  border: none;
  transition: all 0.2s;
  text-decoration: none;
  border-bottom: none;
  white-space: nowrap;
}

.btn-primary { background: var(--orange); color: var(--blanc); }
.btn-primary:hover { background: var(--orange2); color: var(--blanc); border-bottom: none; }

.btn-vert { background: var(--vert); color: var(--blanc); }
.btn-vert:hover { background: var(--vert2); color: var(--blanc); border-bottom: none; }

.btn-ghost-white {
  background: transparent;
  color: var(--blanc);
  border: 1.5px solid rgba(255,255,255,0.25);
  padding: 13px 24px;
  border-radius: 4px;
  font-family: 'Outfit', sans-serif;
  font-size: 13px;
  font-weight: 600;
  transition: all 0.2s;
  text-decoration: none;
  border-bottom: none;
  display: inline-flex;
  align-items: center;
  gap: 8px;
}
.btn-ghost-white:hover {
  background: rgba(255,255,255,0.08);
  border-color: rgba(255,255,255,0.5);
  color: var(--blanc);
  border-bottom: none;
}

/* ══════════════════════════════════════════════
   CTA FINAL
══════════════════════════════════════════════ */
.cta-inner {
  position: relative;
  z-index: 1;
  text-align: center;
  max-width: 960px;
  margin: 0 auto;
}
.cta-inner__eyebrow {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  font-size: 10px;
  font-weight: 600;
  letter-spacing: 3px;
  text-transform: uppercase;
  color: var(--orange);
  margin-bottom: 16px;
}
.cta-inner__title {
  font-family: 'Cormorant Garamond', serif;
  font-size: clamp(28px, 4vw, 46px);
  font-weight: 700;
  color: var(--blanc);
  line-height: 1.2;
  margin-bottom: 14px;
}
.cta-inner__title em { font-style: italic; color: var(--orange); }
.cta-inner__sub {
  font-size: 15px;
  color: rgba(255,255,255,0.60);
  margin-bottom: 36px;
  max-width: 480px;
  margin-left: auto;
  margin-right: auto;
}
.cta-inner__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  justify-content: center;
  margin-bottom: 36px;
}
.cta-inner__reassurance {
  display: flex;
  flex-wrap: wrap;
  justify-content: center;
  gap: 24px;
  padding-top: 28px;
  border-top: 1px solid rgba(255,255,255,0.10);
}
.reassurance-item {
  display: flex;
  align-items: center;
  gap: 7px;
  font-size: 12.5px;
  font-weight: 500;
  color: rgba(255,255,255,0.50);
}
.reassurance-item span { color: var(--orange); }/* End custom CSS */