#acf-faq-bouton {
  position: fixed;
  right: 20px;
  bottom: 20px;
  z-index: 99980;
  width: 58px;
  height: 58px;
  border-radius: 50%;
  border: none;
  background: #25D366;
  box-shadow: 0 6px 20px rgba(20, 26, 20, .28);
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: transform .15s ease;
}
#acf-faq-bouton:hover { transform: scale(1.06); }
#acf-faq-bouton.actif { background: #1B4332; }

#acf-faq-panneau {
  position: fixed;
  right: 20px;
  bottom: 90px;
  z-index: 99981;
  width: 360px;
  max-width: calc(100vw - 32px);
  height: 500px;
  max-height: calc(100vh - 130px);
  background: #fff;
  border-radius: 14px;
  box-shadow: 0 14px 48px rgba(20, 26, 20, .28);
  display: none;
  flex-direction: column;
  overflow: hidden;
  font-family: 'Outfit', -apple-system, 'Segoe UI', sans-serif;
  font-size: 14px;
  line-height: 1.55;
  color: #1A1A1A;
}
#acf-faq-panneau.ouvert { display: flex; }

.acf-faq-tete {
  background: #1B4332;
  color: #fff;
  padding: 14px 16px;
  font-weight: 600;
  font-size: 15px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex: 0 0 auto;
}
.acf-faq-tete button {
  background: none;
  border: none;
  color: #fff;
  font-size: 22px;
  line-height: 1;
  cursor: pointer;
  padding: 0 2px;
}

.acf-faq-fil {
  flex: 1 1 auto;
  overflow-y: auto;
  padding: 14px 14px 10px;
  background: #FAF9F6;
}

.acf-faq-bulle {
  max-width: 88%;
  padding: 10px 13px;
  border-radius: 12px;
  margin-bottom: 8px;
  word-wrap: break-word;
}
.acf-faq-bulle.bot {
  background: #fff;
  border: 1px solid #E5E0D8;
  border-bottom-left-radius: 3px;
  color: #1A1A1A;
}
.acf-faq-bulle.user {
  background: #EB5424;
  color: #fff;
  margin-left: auto;
  border-bottom-right-radius: 3px;
}
.acf-faq-bulle strong { color: #1B4332; }
.acf-faq-bulle.user strong { color: #fff; }

.acf-faq-actions {
  flex: 0 0 auto;
  max-height: 44%;
  overflow-y: auto;
  padding: 10px 14px;
  border-top: 1px solid #E5E0D8;
  background: #fff;
}
.acf-faq-actions:empty { display: none; padding: 0; border: none; }

.acf-faq-choix {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}
.acf-faq-choix button {
  font-family: inherit;
  font-size: 13px;
  font-weight: 500;
  background: #fff;
  color: #1B4332;
  border: 1px solid #1B4332;
  border-radius: 20px;
  padding: 7px 13px;
  cursor: pointer;
  transition: background .12s ease, color .12s ease;
}
.acf-faq-choix button:hover { background: #1B4332; color: #fff; }
.acf-faq-choix button.acf-faq-recap-btn {
  border-color: #EB5424;
  color: #EB5424;
}
.acf-faq-choix button.acf-faq-recap-btn:hover { background: #EB5424; color: #fff; }

.acf-faq-email-form {
  display: flex;
  gap: 6px;
}
.acf-faq-email-form input {
  flex: 1 1 auto;
  min-width: 0;
  font-family: inherit;
  font-size: 13.5px;
  padding: 9px 11px;
  border: 1px solid #E5E0D8;
  border-radius: 8px;
}
.acf-faq-email-form button {
  font-family: inherit;
  font-size: 13.5px;
  font-weight: 600;
  background: #EB5424;
  color: #fff;
  border: none;
  border-radius: 8px;
  padding: 9px 14px;
  cursor: pointer;
  white-space: nowrap;
}
.acf-faq-email-form button:disabled { opacity: .6; cursor: default; }

@media (max-width: 420px) {
  #acf-faq-panneau {
    right: 12px;
    left: 12px;
    width: auto;
    bottom: 84px;
  }
  #acf-faq-bouton { right: 14px; bottom: 14px; }
}